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Online customer service [videorecording] / director, Kurt Breitenmoser ; writer, Matt Mclean ; producer, Michael de Robbio ; VEA Group Pty Ltd
New York : Films for the Humanities & Sciences, c2012
Location Call Number Status
 Videos/2nd Flr  HF5415.5 .O555 2012    AVAILABLE
Subject(s) Customer services
Customer services -- Communication systems
Customer services -- Data processing
Customer relations
Electronic commerce
Social media -- Economic aspects
Instructional films
Video recordings for the hearing impaired
Physical Description 1 videodisc (21 min.) : sd., col. ; 4 3/4 in
Note - System Details DVD
Note LIBRARY'S COPY INCLUDES NON-COMMERCIAL PUBLIC PERFORMANCE RIGHTS
Credits Director of photography, Tristan McLachlan, Daniel Cowan
Language Closed-captioned
Summary Presents the best ways to assist online customers. Topics include the basic parameters, functions, and fine points of live chat; the ways in which social media platforms can play a role in effective customer service; the importance of e-mail etiquette; and the methods by which a service representative should deal with online behavior that becomes upsetting or offensive
Series Customer service essentials
Alternate Author Breitenmoser, Kurt
McLean, Matt, 1979-
Video Education Australasia
Films for the Humanities & Sciences (Firm)

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