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Person-to-person customer service [videorecording] / Films for the Humanities & Sciences, VEA Group Pty Ltd ; producer, Michael de Robbio ; director Michael Boland
Alternate Title Person to person customer service
New York, NY: Films for the Humanities & Sciences, c2012
book jacket
Location Call Number Status
 3rd Floor  HF5415.5 .P47 2012    DUE 12-04-14 OFF CAMPUS
Subject(s) Customer services
Customer relations
Consumer satisfaction
Instructional films
Short films
Video recordings for the hearing impaired
Physical Description 1 videodisc (21 min.) : sd., col. ; 4 3/4 in
Note - System Details DVD-R format
This disc is a recorded DVD and may not play on all DVD players or drives
"10-03-12"--Disc label
Contents Introduction to customer service -- The importance of first impressions -- Being professional -- Dealing with customers -- If conflict arises
Language English captions for the deaf and hearing impaired
Series Customer service essentials
Alternate Author Boland, Michael
Films for the Humanities & Sciences (Firm)
Video Education Australasia

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