Mardigian Library
Ask a QuestionMy Library Account
Search Library Catalog - Books, DVDs & More
Limit to available
More Searches
   
Limit results to available items
Find more results:
Search MelCat
More Information
  
Person-to-person customer service [videorecording] / Films for the Humanities & Sciences, VEA Group Pty Ltd ; producer, Michael de Robbio ; director Michael Boland
Alternate Title Person to person customer service
New York, NY: Films for the Humanities & Sciences, c2012
book jacket
Location Call Number Status
 3rd Floor  HF5415.5 .P47 2012    DUE 12-04-14 OFF CAMPUS
Subject(s) Customer services
Customer relations
Consumer satisfaction
Instructional films
Short films
Video recordings for the hearing impaired
Physical Description 1 videodisc (21 min.) : sd., col. ; 4 3/4 in
Note - System Details DVD-R format
Note LIBRARY'S COPY INCLUDES NON-COMMERCIAL PUBLIC PERFORMANCE RIGHTS
This disc is a recorded DVD and may not play on all DVD players or drives
"10-03-12"--Disc label
Contents Introduction to customer service -- The importance of first impressions -- Being professional -- Dealing with customers -- If conflict arises
Language English captions for the deaf and hearing impaired
Series Customer service essentials
Alternate Author Boland, Michael
Films for the Humanities & Sciences (Firm)
Video Education Australasia

Mardigian Library, 4901 Evergreen Rd.
Dearborn, MI 48128-1491 313-593-5400 fax 313-593-5561
ask-a-question@umd.umich.edu
The Regents of the University of Michigan | Non-Discrimination Policy
Copyright © The University of Michigan - Dearborn • 4901 Evergreen Road • Dearborn, Michigan 48128 • 313-593-5000
The University of Michigan - Ann Arbor | The University of Michigan - Flint | SITEMAP | DIRECTORY | CONTACT