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Person-to-person customer service [videorecording] / Films for the Humanities & Sciences, VEA Group Pty Ltd ; producer, Michael de Robbio ; director Michael Boland
Alternate Title Person to person customer service
New York, NY: Films for the Humanities & Sciences, c2012
book jacket
Location Call Number Status
 3rd Floor  HF5415.5 .P47 2012    AVAILABLE
Subject(s) Customer services
Customer relations
Consumer satisfaction
Instructional films
Short films
Video recordings for the hearing impaired
Physical Description 1 videodisc (21 min.) : sd., col. ; 4 3/4 in
Note - System Details DVD-R format
Note LIBRARY'S COPY INCLUDES NON-COMMERCIAL PUBLIC PERFORMANCE RIGHTS
This disc is a recorded DVD and may not play on all DVD players or drives
"10-03-12"--Disc label
Contents Introduction to customer service -- The importance of first impressions -- Being professional -- Dealing with customers -- If conflict arises
Language English captions for the deaf and hearing impaired
Series Customer service essentials
Alternate Author Boland, Michael
Films for the Humanities & Sciences (Firm)
Video Education Australasia

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