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Harley, Shari
How to say anything to anyone : a guide to building business relationships that really work / Shari Harley
1st ed
Austin, Tex. : Greenleaf Book Group Press, c2013
book jacket
Location Call Number Status
 3rd Floor  HM1106 .H37 2013    AVAILABLE
Subject(s) Interpersonal relations
Success in business
Communication in management
Trust -- Social aspects
Physical Description iv, 168 p. ; 23 cm
Note Issued also as an ebook
Summary Take charge of your career by taking charge of your business relationships. We all know how it feels when our colleagues talk about us but not to us. It is frustrating, and it creates tension. When candor is missing in the workplace, employees feel like they are working in the dark. Leaders do not know what employees really think; managers are frustrated when outcomes are not what they expect; and employees often do not know where they stand performance-wise. Many of us remain passive against broken, indirect communication habits, hoping that things will miraculously improve, but they won't. Not without skills and effort. The people you work with can work with you, around you, or against you. How people work with you depends on the relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry? Take charge of your career by taking charge of your business relationships. Make your work environment less tense and more productive by practicing direct communication. Set relationship expectations, work with people how they like to work, and give and receive regular feedback. This book teaches how to: Ask for what you want at work ; Improve all types of working relationships ; Reduce the gossip and drama in your office ; Tell people when you are frustrated in a way that resonates ; Take action on your ideas and feelings ; Get honest feedback on your performance. Here the author shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific roadmap in hand, she shows how to create the career and business relationships you really want, and keep them
Contents The case for candor -- How to establish candid relationships -- You get what you ask for -- Taking the mystery out of working with others -- How to create candid managerial relationships -- Managing up with candor -- Strengthening internal business relationships -- Relationships require maintenance -- Can I trust you? -- Giving and receiving feedback: what, when, why, and how -- The feedback formula -- Tips for giving useful feedback -- What they say when you're not there -- Dealing with difficult situations -- Business relationships that really work
NOTE 519914

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