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Ferrari, Bernard T
Power listening [electronic resource] : mastering the most critical business skill of all / Bernard T. Ferrari
[Kindle ed.]
New York : Portfolio/Penguin, 2012
book jacket
Location Call Number Status
 Circ.Desk/3Week Resrve  Kindle 16    AVAILABLE
Subject(s) Business communication
Physical Description 1 electronic resource (xiv, 189 p.)
Note Includes index
Title from title screen
Note - System Details Mode of access: Kindle
Contents Listening is worth the effort -- What kind of listener are you? -- Respect your conversation partner -- How to keep quiet most of the time -- Challenge all assumptions -- Keeping your focus -- Sorting the chaos -- What is the mandate? -- What is the plan? -- What is the team? -- How will we get it done? -- Is it getting personal? -- Reaping the benefits -- Connecting better and listening to better judgment -- Changing your organization through listening -- Conclusion -- What to do on Monday morning
Summary An adviser to some of the nation's most influential executives offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation, which could be the difference between business success and failure

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