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Oodan, A. P. (Antony P.)
Telecommunications Quality of Service Management [electronic resource] / A.P. Oodan (ed.)
Stevenage IET 2003
book jacket
Location Call Number Status
 Electronic Book  WEB LINK    AVAIL. VIA WEB
Subject(s) Customer relations -- Management
Economics
Human engineering
Internet
Mobile communication systems
Telecommunication systems -- Management
Telecommunication -- Equipment and supplies
Telecommunication -- Quality control
Telecommunication -- Security measures
Physical Description 636
Summary The following topics are dealt with: quality of service in telecommunications; viewpoints of quality of service; customers' quality of service requirements; quality of service offered/planned by the service provider; quality of service delivered by the service provider; customer's perception of quality of service; network evolution and its performance; network performance engineering of legacy networks; Internet, Internet services and quality of service framework; quality of service for real-time internet applications; quality of service for non-real-time Internet applications; quality of service in mobile communication systems; quality of service of satellite communications; service surround and customer relationship management; number and billing; ergonomic considerations in the design of products and services; telecommunication services for people with disabilities; role of consumer and user groups; role of regulation; role of standards; comparisons of performance; economics of quality of service; telecommunications security; telecommunications fraud and architectural framework for study of quality of service
Series Telecommunications

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